Returns and Refunds
Products may be returned for replacement with the same product of the initial order if at least one of the following criteria is met:
- Receive the wrong title
- DVD disc or videotape cassette is damaged or defective
- Content is substantially different from what was advertised
Customers must notify Silvertip of products damaged during shipping within 72 hours of receipt.
Customers should view their products within two weeks of delivery. Within two weeks, any product found to be defective will be replaced with the same product.
Any product found to be substantially different from what was advertised within two weeks will be replaced with a similar product, or a refund will be issued.
Because of the reproducible nature of the video products sold herein, Silvertip Productions does not and will not offer refunds on returns. Silvertip Productions does, at its own discretion or by order of the law, offer refunds in cases of fraudulent use of a credit card, bank card, or bank account information. Silvertip Productions encourages the safe and secure use of internet commerce procedures and services.
Commerce Policies
A note about the Fair Credit Billing Act. Under this act, your bank may limit your total loss and cannot hold you liable for more than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.
Silvertip Productions encourages users to feel comfortable using credit card and bank acocunt information to conduct commerce on this web site. If preferred, customers may also send money orders (only money orders issued by the U.S. Postal service are accepted) or personal check. Personal checks will delay the delivery of an order to allow time for transferance of funds to appropriately clear.
Please allow additional time for delivery of products if paid by personal check. To order by check, print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form with your personal check to the address above.
Shipping Information
Shipping charges are calculated on a per-product basis. Please make note of the shipping charges associated with each item.
Copyright
All products, services, images, video and audio content available or sold within the 'Silvertipstore' web site are copyrighted or provided for use by Silvertip Productions, Ltd. Silvertip Production is the sole source author of video, videotape, and DVD-Video products sold herein.
It is unlawful to copy or duplicate any part of any video or audio product produced and sold by Silvertip Productions, by any means, or for any purpose, without written permission from Silvertip Productions.
The video and audio content of products produced and sold by Silvertip Productions should not be used in place of appropriate hands-on skills training provided by quailified instructors.
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